Delivery Protection just got an upgrade. Meet MonkProtect.

Your order’s safe delivery is guaranteed with MonkProtect. Quickly resolve any issues (like lost, damaged, or stolen goods) with just a few clicks via our Automated Claims Portal.

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    Track Your Order

    Track the current status of your package.

    Track Order
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    Report an Issue

    Report your lost, damaged, or stolen package with MonkProtect.

    Report an Issue
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    Check Status

    Check and review the status of your MonkProtect requests.

    Check Status

Effortlessly protect your
purchase with MonkProtect™.

  • Add an Item to Your Cart

    Add an item to your cart as you normally would when shopping online.

  • Review and Complete Your Purchase

    MonkProtect Delivery Protection will be included in your cart and billed as part of the total.

  • Enjoy Seamless Delivery

    With MonkProtect by your side, you can relax knowing your order will arrive safe and sound.

Merchants

Interested in adding MonkProtect’s Delivery Protection, Automated Claims Portal, and Branded Tracking Page to your eCommerce store? Learn more about MonkProtect for merchants here.

Learn More

FAQ

What is MonkProtect?

MonkProtect lets customers guarantee the safe delivery of their online orders by paying a small additional fee during checkout. Should your order become lost, damaged, or stolen, MonkProtect’s Automated Claims Portal allows you to quickly and easily resolve any issues.

How much does the MonkProtect service cost?

MonkProtect’s service fee is based on the value of the items in your shopping cart.

What happens if my package is lost, damaged, or stolen?

In the case of a lost, damaged, or stolen package, the eCommerce merchant you purchased with will review and process your claim for swift resolution.

How long does it take to file a claim with MonkProtect?

Most claims will be reviewed, processed, and resolved within 3 to 5 business days.

Am I guaranteed to get my money back?

If your MonkProtect claim is approved, your eCommerce merchant will initiate action to either reship or refund your order fees.

Will my package be reshipped?

You may choose to have your package either reshipped or refunded (refunds provided by the merchant).

What shipping carriers are covered under MonkProtect?

MonkProtect is currently available under all major U.S.-based shipping carriers.

Get in Touch

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