Delivery Protection just got an upgrade. Meet MonkProtect™.
Your order’s safe delivery is guaranteed with MonkProtect. Quickly resolve any issues (like lost, damaged, or stolen goods) with just a few clicks via our Automated Claims Portal.
Effortlessly protect your
purchase with MonkProtect™.
Add an Item to Your Cart
Add an item to your cart as you normally would when shopping online.
Review and Complete Your Purchase
MonkProtect Delivery Protection will be included in your cart and billed as part of the total.
Enjoy Seamless Delivery
With MonkProtect by your side, you can relax knowing your order will arrive safe and sound.
Interested in adding MonkProtect’s Delivery Protection, Automated Claims Portal, and Branded Tracking Page to your eCommerce store? Learn more about MonkProtect for merchants here.
MonkProtect lets customers guarantee the safe delivery of their online orders by paying a small additional fee during checkout. Should your order become lost, damaged, or stolen, MonkProtect’s Automated Claims Portal allows you to quickly and easily resolve any issues.
MonkProtect’s service fee is based on the value of the items in your shopping cart.
In the case of a lost, damaged, or stolen package, the eCommerce merchant you purchased with will review and process your claim for swift resolution.
Most claims will be reviewed, processed, and resolved within 3 to 5 business days.
If your MonkProtect claim is approved, your eCommerce merchant will initiate action to either reship or refund your order fees.
You may choose to have your package either reshipped or refunded (refunds provided by the merchant).
MonkProtect is currently available under all major U.S.-based shipping carriers.
Yes. MonkProtect is currently available with opt-in functionality for all Shopify and ShopifyPlus users. For other shopping cart platforms, MonkProtect can be universally applied to all orders.
MonkProtect’s fee structure varies per merchant and is based on package value and volume. Please contact us for a formal quote.
Yes. MonkProtect’s Automated Claims Portal gives merchants the ability to funnel tickets into an accessible interface.